Hospitality & Kitchenware Specialists

Talk to us 0800 466 7467

Customer Service

Privacy Policy

Your Kitchen values and respects the privacy of all its customers. Our promise to you is that we will not sell or pass on any of your information to any person or organisation.Your personal information when ordering, signing up for our newsletter or opening a trade account with us, is fully protected by our secure server and encryption security technology provided by Zeald,com Should you wish to delete your personal information, please contact us  and we will delete you from our system.

Payment Options

Credit Cards
We accept payments from the following credit cards:
Visa & Mastercard
All your credit card details are safe and secure. Your Kitchen processes credit card payments through a secure system called Payment Express hosted by DPS, which uses SSL (Secure Socket Layer) technology. Supported by all major New Zealand banks.
 
Direct Credit
You can pay by direct credit by simply going to your online banking account and making a payment using the bank account details provided. Please enter the web order number in the online banking reference field.
The required web order reference is provided on your billing information at the final checkout. Please record this information at the checkout, or you can go to 'view account' on the home page and select the order to obtain the details.
 If you have any question regarding our Privacy Policy please feel free to contact us

 

Our Guarantee

We offer a 100% satisfaction guarantee . At Your Kitchen we stand behind the quality of our product and we make things right if you are not satisfied with your purchase. Our deliveries are carefully packaged and inspected before leaving our warehouse, but in the event you are not satisfied with your purchase simply follow the instructions. Please choose products carefully. Should you receive your goods and decide that you wish to exchange them please contact us immediately . We will exchange goods to the same or greater value.  Refunds are not available in this instance. Courier charges will be your responsibility.

Damaged Goods:
Any damaged goods should be notified by calling us within 48 hours of receiving your order. We will replace or refund you  (once goods are received back by us)  if any goods are damaged upon delivery.

Replacement items are subject to availability, and if we do not have that particular item stocked, we will keep you informed as to when delivery will be made or we will refund you  should you prefer.

Please ensure all unwanted or damaged goods are returned to us in their original and unused condition, with their original packaging. In most instances our contracted courier company will collect the damaged goods directly from you.

If you are not happy with your product, send it back to us within 30 days of the date of purchase, in the original packaging and we will replace it for you!
 

Pricing

The prices on the website may be specific to web sales and are not always available in store. To take advantage of website pricing you must order on-line.
 

Sales Support

We pride ourselves on our amazing sales support. Please contact us for any assistance you may require

Newsletter

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Contact us


0800 466 7467

 info@northlandhospitality.co.nz


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